Terms and Conditions

We would like to make your shopping experience with us as pleasant as possible. And our Terms and Conditions are in accordance with the laws of England and Wales which means by ordering from us you agree to the non-executive jurisdiction of the English Courts.

After selecting any items on our website and when you are happy with your order and proceed to checkout, you will then be required to login or if you are a new customer register your details. During the checkout process you will be asked for a preferred delivery address and to make payment by entering either a debit or credit card on our secure page. When the order is complete we will send you an order confirmation email which you should retain for y our records. If for any reason the item is no longer available we will notify you straight away and offer you an alternative.

We are confident all transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser or at the top to the right of the website address bar.

When you place an order with us you are seeking to enter into a contract with Charlie Girl Lingerie. Your order represents an offer to us to purchase a product. This is accepted by us when we dispatch the product to you and is confirmed when we send you the Dispatch Confirmation E-mail at which time our acceptance will be complete.

Some of the fashion items are available to pre-order. No payment is taken for this and a confirmation E-mail will be sent a soon as the stock arrives.

We guarantee that all products will always be shipped as soon as possible, subject to payment card authorisation and stock availability. Please refer to the delivery page for cost and expected delivery times.

We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered we will exchange or refund the cost of the goods - provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact within 10 days of date of dispatch. Please ensure that any briefs/thongs etc are tried on over your own underwear. Please note we cannot accept returns of strings for hygiene reasons.

Free UK exchanges of same value item. If you request an exchange of a higher value, any difference due will be charged to the card used to pay for the original order. Any refunds due will be credited back to the card used to pay for the original order. 

If you think the goods supplied by us to you are faulty please return them to us and we will investigate with the manufacturer. Please note we cannot take any responsibility for damage caused to items by elements such as bleach/chlorine from swimming pools or by machine washing. All our garments should b e treated as delicate and gently hand washed in cool water to avoid damage.

If you select the Gift Box option, your items will be wrapped in tissue paper and enclosed in luxury hard re-useable gift box, tied with contrasting ribbon. Please do not return the gift box with any returns as they are non-refundable.

Occasionally we may offer a 10% off your first order promotion for new customers only. This offer does not apply to sale items or delivery charges and may be used only once.

Customers are solely responsible for both complying with all Laws and Regulations of the Country in which the goods are received and any incurring additional charges that might arise due to customs clearance etc.

On rare occasions an item showing as ‘in stock’ at the time of ordering may not be available.

You have the right to cancel your order at any time but please note you will be charged a cancellation fee of £1 which is the fee we are charged by the Bank to refund your card. If for some reason you have duplicated your order accidentally we will refund or cancel this at no charge to you.

All our orders are sent with recorded signed for delivery so there will need to be someone to sign for your parcel at the delivery address. If an attempt has been made to deliver your parcel and there hs been no one available to sign, your parcel will go back to your local postal depot and they should leave you a card notifying you of how to collect. However if you do not collect the parcel it will be returned to us. We reserve the right to charge you for this delivery should you wish to be refunded fully and we also may charge for re-delivery.

All website users must agree not to use this website for any fraudulent purposes or unlawful activity. Every attempt to use the website in any way that causes or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way will be prosecuted.